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MTN apologises to millions of customers as telecom suffer downtime on Saturday

The telecommunications giant, MTN has apologised to millions of its customers for the downtime its subscribers experienced on Saturday on the network as they could neither call, surf the Internet nor stream videos.

According to Nigerian Communications Commission (NCC), the industry’s regulatory agency, MTN has a subscriber base of 77.3 million.

The telecommunications firm, which recently celebrated 20 years of pioneering telecoms revolution in Nigeria on August 8, has 39 per cent market penetration.

Sources confirmed that the nationwide downtime challenge started at about 4pm Nigerian time.

For now, the cause of the downtime could not be ascertained but a blog post by MTN reads: “Some of our customers are having difficulty connecting the network today. We are looking into this and are truly sorry for any inconveniences caused.”

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